🎨 Flawless becomes Eversync to emphasize launch of workflow automation. Learn more!
Function

Logistics & supply chain use cases

Workflow examples

  • 30+ minutes overall delay
  • Pickup delay of 15+ minutes
  • Expected delivery date on a different date

Client example

CEE food delivery company real-time identified delays in the customer journey and proactively informed customers, increasing NPS.

Ideal for

Companies managing thousands of deliveries per day.

Workflow examples

  • Driver rejected order
  • Driver no show
  • Driver rating dropped below 3.5

Client example

Last-mile delivery company decreased order cancellations by quickly surfacing and resolving driver performance issues.

Ideal for

Companies working with several hundreds of internal or 3rd party riders.

Workflow examples

  • More than 5 drivers waiting at vendor
  • Less than 80% of orders ready for delivery
  • Driver with more than 4 orders

Client example

LATAM ecommerce company identified and resolved bottlenecks in the supply chain before they caused larger delays.

Ideal for

Businesses having complex supply chains with several external players in it.

Workflow examples

  • Zone with less than 80% fill rate
  • 20% more orders than expected
  • More than 10% no show rate

Client example

European grocery delivery company managed unexpected drop in supply or increase in demand on a micro-geography level.

Ideal for

Companies having dozens of delivery areas or delivery routes and want to optimise them.

Workflow examples

  • Driver not applied to interview
  • Missing documents from driver
  • First day reminder

Client example

Last-mile delivery company improved the driver onboarding conversion rate by monitoring the status of each applicant.

Ideal for

Business having to hire hundreds of drivers in a year.

You can define any logistics or supply chain related monitor for which you have data.

“We deployed Eversync in a few minutes - since then, our operations managers save hours of daily work by not having to look at dashboards. On top, our reaction time for key issues has been reduced to minutes, which contributes to better customer experience and lower costs.”

Liviu Herman
CPO, Tazz
Function

Fulfilment & stock management use cases

Workflow examples

  • Order with out of stock product
  • Low stock - less than 3 days of stock
  • Unusual stock movement

Client example

MENA ecommerce company proactively restocked popular items based on monitoring stock level, and with that avoided lost revenues.

Ideal for

Companies not having automated restocking flows and offering hundreds of products.

Workflow examples

  • Expiry date within 5 days
  • Expiry date shorter than days of stock left
  • Missing expiry date

Client example

LATAM ecommerce company monitored expiry dates and proactively launched deals in order to avoid shrinkage.

Ideal for

Companies offering large amount of perishable products.

Workflow examples

  • 20%+ price change
  • Missing or wrong VAT rate
  • 50%+ WoW increase in products sold

Client example

European grocery delivery company detected pricing errors to avoid revenue leakage (too low price) and compliance issues (missing VAT).

Ideal for

Businesses having dozens of category managers empowered to edit pricing.

Workflow examples

  • No picture uploaded
  • Missing description (compliance issue)
  • 30% drop in number of products in offering

Client example

Grocery delivery company detected missing pictures and descriptions among thousands of products to increase conversion and avoid compliance issues.

Ideal for

Companies having thousands of regularly updated or changing products.

Workflow examples

  • 20%+ decrease in margin
  • Negative margin
  • Higher than 50% margin and lower than 100$ weekly sales

Client example

European ecommerce company alerted their category managers to revise listing of certain products to improve overall sales margins.

Ideal for

Companies working with dozens of category managers and offering thousands of products.

You can define any fulfilment & store operations related monitor for which you have data.

No items found.
Function

Customer service use cases

Workflow examples

  • Low (<3) rated orders
  • Low (<3) CSAT rating
  • More than 0.5 drop in ratings WoW

Client example

US healthtech companies reacted to low CSAT ratings within minutes and significantly improved customer experience.

Ideal for

Companies having high value transactions where immediate reaction is essential.

Workflow examples

  • 3+ min average resolution time
  • Low (<3) CSAT score for agent
  • Less than 50% tickets picked up within a minute

Client example

CEE shared service center proactively trained their worse performing agents and increased overall performance of teams.

Ideal for

Companies managing hundreds of agents whose performance metrics are monitored.

Workflow examples

  • 10+ waiting customer in channel
  • Less than 80% response rate within a day
  • 20%+ WoW increase in tickets

Client example

CEE shared service center live optimised agent allocation across channels to avoid long waiting times.

Ideal for

Businesses offering 5+ customer service channels.

Workflow examples

  • Email not answered within 14 days
  • Agent with <70% quality score
  • Agent with more than 3 complaints within a week

Client example

US insurtech company ensured that all claims and tickets are answered within the regulatory deadlines.

Ideal for

Businesses working in regulated industries or being in focus of regulatory bodies.

Workflow examples

  • Out of stock in order
  • 30+ minutes delivery delay
  • Return requested by customer

Client example

Food delivery company proactively informed customers about delays, decreasing contact rate and increasing customer satisfaction.

Ideal for

Companies where avoiding customer churn in critical for success.

You can define any customer service related monitor for which you have data.

“Eversync is used at Belle in most functions. Among others it gives us confidence that our operations meets all relevant regulations thanks to its real-time monitoring of our data & the transparent resolution process of potential incidents.”

Alison Lanni
COO, Belle
Function

Finance operations use cases

Workflow examples

  • Unbilled order for transaction more than 3 days ago
  • Billed amount does not match transaction amount
  • Bill run error

Client example

Food delivery company detected unbilled commission fees and with that avoided revenue leakage.

Ideal for

Companies having thousands of transactions and complex billing processes.

Workflow examples

  • New transactions with chargeback need
  • Chargeback case open for more than 3 days
  • Chargeback amount does not match billed amount

Client example

Global ecommerce company automatically generated chargeback cases in agent ticketing system to accelerate process.

Ideal for

Businesses having lots of cancellations or return requests.

Workflow examples

  • Incoming payment does not match invoice amount
  • Unpaid invoice for more than 7 days
  • No matching invoice for transaction

Client example

European classifieds company monitored active clients without an invoice in an active period

Ideal for

Companies receiving hundreds of supplier invoices in which the items are regularly changing.

Workflow examples

  • Claim not received for more than 7 days
  • Incoming payment does not match claim amount
  • No response to claim request for more than 30 days

Client example

US healthtech company monitored if all treatment claims have been correctly paid by insurers.

Ideal for

Businesses working with insurance providers or other 3rd party financing companies.

Workflow examples

  • Transaction flagged with fraud risk
  • Transaction stopped due to fraud risk
  • More than 1% fraudalent transaction per day

Client example

Latam ecommerce company flexibly defined fraud detection conditions to optimise conversion vs. fraud ratio.

Ideal for

Companies with thousands of daily transactions and that are prone to fraud.

You can define any finance operations related monitor for which you have data.

"Eversync allows us to detect and act on granular events that influence our most important KPIs. Before Eversync we could not act at this level, which we found is needed to drive bottom-line impact and not leave value on the table."

Dan Puica
CEO, Imobiliare.ro

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